WEBINAR INFORMATION MAPPING

• How to Prevent E-mail from Sinking You!

• Getting Compliance Under Control

• Identifying Communication Failures in your Organization

• Improving Customer Service Through Effective Communications

• How to Write Cost-Effective Modular Learnig Content

            For more details about the Webinars, please, Contact us at our main office in Milan.

How to Prevent E-mail from Sinking You!

When Your E-mail Fails, the Consequences Can Be Overwhelming.

E-mail is essential today for every aspect of business – customer retention, sales, marketing, vendor relations, and internal communications.  Organizations report that they spend significant amounts of time just reading and writing e-mail, and up to one hour each day trying to decipher poorly written e-mail.

When e-mail fails – when it is unclear and disorganized – it can sink reputations, productivity, customer satisfaction, compliance mandates, and the bottom line.

 

There’s a Method™ That Can Save You!

As a leader in information life cycle solutions, Information Mapping has 40 years of experience helping organizations overcome business challenges. The Information Mapping™ method and field-proven solutions have helped organizations worldwide write effective, results-getting communications. Join Cathy Nairne, Manager of Information Mapping, Inc.’s Learning Programs, for this important one-hour Webinar.

 

What this Webinar will teach you.

In this Webinar, you will learn life-saving lessons, such as

•  writing clear subject lines

•  organizing information

•  communicating effectively and efficiently, and

• practicing good etiquette.

 

Who should attend?

Anyone who

•  writes and reads internal and external e-mail, and

•  cares about time and money wasted due to ineffective e-mails.

 

Getting  Compliance Under Control

If you think passing your next audit is guaranteed, think again.

Compliance and risk are rapidly growing business concerns for organizations that face continued pressures to meet HIPAA, GMP, Sarbanes-Oxley, Six Sigma, ISO 9000, and other requirements and to adhere to strict regulations from organizations such as the FDA, SEC, and OSHA. You can waste time and money attempting to pass your next audit. And if you don’t pass, you risk fines, shutdowns, and law suits.

 

Learn How to Shift into High Gear!

Learn how to better comply with requirements and regulations as well as improve the overall performance of your employees. Join industry expert Deborah Kenny, Vice President and General Manager of Information Mapping, Inc.’s Learning Solutions, for a helpful, one-hour Webinar. According to research, Information Mapping® has been shown to increase compliance rates by as much as 25%.

 

What this Webinar will teach you.

When audits fail, bad documentation is often to blame – policies and procedures that are unclear, confusing, inconsistent, or out of date. In this Webinar, you will learn the importance of

• turning confusing regulations into clear, understandable policies and procedures, and

• developing concise, user-focused documentation that satisfies auditors’ requirements and improves employee performance.

 

Who should attend?

Managers and directors of Quality, Compliance, and Operations who may be faced with any type of audit, including ISO 9000, HIPAA, OSHA, and SEC from such industries as

•  Pharmaceutical

•  Medical Device

• Financial Services, and

• Insurance.

 

Identifying Communication Fairlures in your Organization

Communication failures can really hurt

You depend on directives, policies and procedures, e-mails, and other communications to do your job and to instruct or inform others. But when important information is unclear, disorganized, or inaccessible, everyone suffers. When communications are inconsistent and confusing, they can cause

•  employees to be stressed, make mistakes, or ask too many questions, wasting valuable time, and

• critical requirements and regulations to be misinterpreted, putting your company at risk for lawsuits, fines, and shutdowns.

 

Learn the Prescription for Success!

For the past 40 years, Information Mapping’s™ research-based method and field-proven solutions have helped organizations worldwide address the root causes of communication failures that lead to painful business problems. Join Cathy Nairne, Manager of Information Mapping, Inc.’s Learning Programs, for this helpful, one-hour Webinar.

 

What this Webinar will teach you

In this Webinar, you will learn

• about business challenges that may be resulting from ineffective communications

• the importance of clear, organized, and accessible communications, and

• what you can do to cure painful business complaints.

Who should attend?

Anyone who

• and uses reports, proposals, presentations, instructions, e-mails, and memos, and

is concerned about

• saving time and increasing productivity

• winning and keeping customers

• improving product quality, and

• reatainig employees and improving morale.

 

 

Improving Customer Service Through Effective Communications

 

• Are the number of calls to your call-in or support center high and ever-increasing?

•  Is it easier for customers and employees to pick up the phone and ask for help than to find and understand information from your documentation?

• Are you losing customers due to lengthy wait times per call, inconsistency in delivery of your message, and long call times?

•  Is your employee productivity and morale low – and falling each day?

 

Improve Customer Service by Improving Communications.

There is a solution. Often the high number of and the length of calls to support centers can be reduced by improving the quality, effectiveness, and accessibility of written documentation and support information. Join Deborah Kenny, Vice President and General Manager of Information Mapping, Inc.’s Learning Solutions, for this helpful one-hour Webinar. Learn how you can achieve significant results, such as

• an 80% decrease in call volume

• a 38% increase in documentation use, and

• a 70% decrease in questions to supervisors.

 

Who should attend?

Anyone who

• or works in a call or support center, and is concerned about:

• satisfying customers

• retaining employees, and

• saving money!

 

What this Webinar will teach you

In this Webinar, you will learn

• to identify the symptoms of problem communications in your organization, and

• apply six steps your organization can take to improve communication effectiveness.

 

 

How to Write Cost-Effective Modular Learning Content

 

In these days of tight budgets, downsizing, and outsourcing, the design and development process must be done in less time than ever before without sacrificing quality. This session addresses the technique of content analysis and structured writing that participants can use to design and develop modular and reusable e-Learning content using the shortest time possible. Learn how to write cost-effective modular e-Learning by using a powerful, scientifically based, method for creating reusable content. This method, which includes content analysis, is the basis for the technique of structured writing.

You will see how to produce content easily customized for multiple learners, and assembled depending on the needs of the client. You’ll learn to create components that fit seamlessly together in a variety of combinations, and develop online learning using the shortest possible schedule without sacrificing quality.

Who should attend?

• Training Managers

• Training Designees

• E-Learning Designers

 

What this Webinar will teach you

In this Webinar, you will learn  

• To identify the common problems of e-Learning content
• To identify the specific information needs of the intended audience
• The process for designing and developing effective e-Learning content
• To apply the principles of effective content development
• To organize and format content according to six information types