Nuova pagina 1
CONSULTING
The PTS Approach l
Critical
Success Factors l
Examples
of Consulting Engagements
Performance Technology Solutions offers
consulting services that are inspired by Human Performance Technology.
Working side-by-side our clients, PTS offers customized solutions to
satisfy multiple requirements for organizational improvement in the following areas:
The PTS Approach
Our approach to projects is defined by two macro
areas:
1.
Analysis and Design
2.
Implementation and Delivery of results
Critical
Success Factors
PTS’ consulting approach is formulated on the design of detailed ad-hoc
solutions that are developed in conjunction with our clients. PTS success
factors include:
-
Multiple
years of experience in organizational consulting and the management of
complex change programs or business start-upprojects
-
A
solid experience regarding the implementation of the Human Performance
Technology model to improve and objectively measure performance
-
Focus
on results
-
A
deep working knowledge of “end-to-end” business processes and specific
competencies in the following areas:
-
Customer Relationship Management (CRM)
-
Supply Chain Management (SCM)
-
Human Resources Management (HRM)
-
Strong
business partnerships with our clients and adherence to solutions that
reflect specific client needs
Examples
of Consulting Engagements
PTS has helped its clients:
-
Manage
organizational change following mergers of various companies through
internal communications and training
-
Identify
new business opportunities and added value in evaluating and guiding the
newly acquired competencies and available knowledge
-
Design
and implement evaluation processes for client competencies; monitor
results achieved due to investment in Human Resources development
-
Define the areas for business process improvement;
acquire key elements to support decision making, by monitoring key
performance indicators (Tableau de Bord, Balanced Scorecard).
Phase
1: Analysis and Design
|
Objective
|
The proposed objectives for this 6-8 week phase include:
-
Create
a plan and vision for change management
-
Generate
enthusiasm from the “bottom-up" and share the vision
-
Define
an action plan to manage the change
-
Define
the tangible and non-tangible benefits resulting from the change
-
Manage
the defined timelines for delivery
|
|
Results
|
At the conclusion of the analysis and design phase, clients can expect
the following results:
High-level design of the "To
Be" solution
Opportunities that
are both identified and quantified
-
Business case that will lay the
foundation to examine and define benefits, costs and investments for
the implementation phase
-
Implementation plan
|
Included in the Analysis and
Design Phase is a critical client checkpoint to review the proposed
implementation for the change management plan in order to proceed with the
Design Phase.
Phase 2: Implementation and Delivery of results
Phase Two consists of
the Implementation Phase launch and the attainment of results previously agreed
upon with the client during evaluation
.
|
Objective
|
The proposed objectives for this 3-6 week phase include:
-
Implementation of the definitive
action plan and eventual pilot project
-
Attainment of predefined results
-
Change managed in a planned and consistent way
-
Complete the training and communication as
necessary
|
|
Results
|
At the conclusion of this phase, clients can expect the following results:
-
Solutions that are defined in
detail
-
Results of the pilot project
-
Initial results of the change
program and impact on the performance indicators
-
An organization that is aligned,
trained and well-informed
|
|
